Pet Care Client Advocate — Evenings & Weekends

Manhattan Veterinary Group, P.C.; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. You will greet clients and their pets, answer calls, guide clients to exam rooms, and help ensure a smooth visit.

The role emphasizes friendly, professional service aligned with our mission to prioritize pet health and client satisfaction. You will schedule appointments, present and explain fees, handle payments, and educate clients on basic pet care.

Qualifications

• Experience in customer service within a veterinary or healthcare setting.
• Ability to schedule and confirm appointments.
• Outgoing communicator able to guide clients to exam rooms.
• Explain fees and process payments.
• Educate clients on general animal husbandry and non‑medical pet care.
• Maintain medical records, charts and correspondence.
• Maintain facility cleanliness and hospital maintenance.
• Flexible schedule including evenings and weekends.

Responsibilities

• Greet clients and their pets, answer phones, and guide clients to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and to prospective clients.
• Present and explain fees and process payments.
• Educate clients on products and services and provide general pet care information.
• Maintain medical records and hospital correspondence.
• Ensure hospital cleanliness and upkeep inside and outside.

Skills

Customer service

Appointment scheduling

Phone handling

Payment processing

Client education on pet care

Medical records management

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. You will greet clients and their pets, answer calls, guide clients to exam rooms, and help ensure a smooth visit.

The role emphasizes friendly, professional service aligned with our mission to prioritize pet health and client satisfaction. You will schedule appointments, present and explain fees, handle payments, and educate clients on basic pet care.