Pet Health Client Concierge & Front Desk Specialist

Mars Petcare; Port Richey (FL); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Paid time off

401(k)

Pet discounts

Résumé du poste

VCA Animal Hospitals is seeking a Client Service Representative who serves as the welcoming face for clients and their pets. You will manage front-desk operations, greet visitors, schedule appointments, process payments, and provide product and service information with empathy and professionalism.

You will also support clinical teams by handling medical records, maintaining a clean and inviting hospital environment, and communicating clearly to ensure smooth operations and a strong client

Qualifications

• High school diploma or equivalent required.
• Minimum 1–2 years in a client-facing role, preferably in veterinary/healthcare or customer service.
• Experience with appointment scheduling, payment processing, and customer inquiries is desirable.
• Familiarity with veterinary terminology and medical records management is advantageous.
• Ability to manage multiple tasks in a fast-paced setting while remaining professional and empathetic.

Responsabilités

• Greet clients and their pets; answer phones; direct to exam rooms.
• Schedule, confirm, and coordinate appointments.
• Process payments and handle billing questions.
• Present fees for services and products; explain options.
• Manage medical records and confidentiality.
• Maintain a clean, safe, inviting hospital environment.

Connaissances

Strong communication

Interpersonal skills

Attention to detail

Organizational skills

Compassion for animals

Conflict resolution

Formation

High school diploma or equivalent

Outils

AVImark

Cornerstone

Scheduling software

POS systems

Microsoft Office

Description du poste

VCA Animal Hospitals is seeking a Client Service Representative who serves as the welcoming face for clients and their pets. You will manage front-desk operations, greet visitors, schedule appointments, process payments, and provide product and service information with empathy and professionalism.

You will also support clinical teams by handling medical records, maintaining a clean and inviting hospital environment, and communicating clearly to ensure smooth operations and a strong client