Compassionate Veterinary Front Desk & Client Care Specialist

VCA Animal Hospitals, Inc; Fairway (KS); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Pet discounts

Paid vacation/sick days

401(k)

Job summary

VCA Animal Hospitals, Inc. is seeking a Client Service Representative to be the welcoming face of the hospital. You will handle front-desk duties, greet clients, schedule appointments, process payments, and provide product information with empathy.

Join a team that supports clinical staff, maintains medical records, and ensures a clean, inviting environment to prioritize pet health and client satisfaction.

Qualifications

• Strong communication and interpersonal skills.
• Attention to detail and organization for accurate records.
• Compassion for animals and client-focused service.
• Conflict resolution to manage difficult client situations calmly.

Responsibilities

• Greet clients and pets; answer phones; direct to exam rooms.
• Schedule, confirm, and coordinate appointments; manage calendar.
• Present and explain fees; process payments; handle billing inquiries.
• Recommend products and services; educate clients on options and benefits.
• Manage medical records; maintain confidentiality; support hospital operations.
• Maintain a clean, safe, inviting environment inside and outside the hospital.

Skills

Communication

Attention to detail

Compassion

Conflict resolution

Education

High school diploma or equivalent

Tools

AVImark

Cornerstone

Scheduling software

POS systems

Microsoft Office

Job description

VCA Animal Hospitals, Inc. is seeking a Client Service Representative to be the welcoming face of the hospital. You will handle front-desk duties, greet clients, schedule appointments, process payments, and provide product information with empathy.

Join a team that supports clinical staff, maintains medical records, and ensures a clean, inviting environment to prioritize pet health and client satisfaction.