Veterinary Client Care Specialist

Saunders Veterinary Clinic; Avon Park (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Saunders Veterinary Clinic is seeking a Veterinary Customer Service Representative to warmly welcome clients and their pets, answer questions, and keep the front end running smoothly. You will manage scheduling, check-in/check-out, process payments, and maintain accurate client and patient records with empathy and professionalism.

This role emphasizes clear communication with the medical team, handling prescription requests, and guiding clients through services and estimates.

Qualifications

• Experience in customer service, ideally in veterinary or healthcare settings.
• Excellent communication with clients and team members.
• Ability to multitask and stay organized in a busy front-end environment.
• Demonstrates empathy and professionalism with pet owners.

Responsibilities

• Welcoming clients and their pets with a warm, friendly attitude.
• Answering phones and helping clients with questions.
• Scheduling appointments and managing the appointment flow.
• Checking clients in and out and keeping information accurate.
• Processing payments and handling invoices.
• Updating and maintaining client + patient records.
• Communicating important information between clients and the medical team.
• Assisting with prescription/refill requests and directing questions to the team.

Skills

Customer service

Empathy

Multitasking

Communication

Team player

Attention to detail

Job description

Saunders Veterinary Clinic is seeking a Veterinary Customer Service Representative to warmly welcome clients and their pets, answer questions, and keep the front end running smoothly. You will manage scheduling, check-in/check-out, process payments, and maintain accurate client and patient records with empathy and professionalism.

This role emphasizes clear communication with the medical team, handling prescription requests, and guiding clients through services and estimates.