Veterinary Client Care Coordinator | Growth & Wellness

Banfield Pet Hospital; San Leandro (CA); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth retirement plans

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health and Wellbeing resources

Life Insurance

Disability coverage

FSA

HSA

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for 

Exclusive Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator in the United States. The role focuses on guiding clients and their pets through the hospital, promoting wellness plans, and ensuring a smooth, welcoming experience for all visitors.

You will support the veterinary team with efficient scheduling, accurate records, and professional client communication, contributing to high-quality care and client satisfaction.

Qualifications

• Fluent English, written and verbal communication
• Able to multi-task and manage multiple clients and pets
• Strong organizational skills and attention to detail
• Proven ability to provide attentive, courteous client service

Responsibilities

• Drive flow of clients and pets through the hospital to maximize productivity
• Educate clients about Optimum Wellness Plans and services
• Assist with documentation, invoicing and scheduling of appointments
• Provide exceptional service and maintain a welcoming hospital environment
• Support the veterinary team and ensure accurate financial handling

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator in the United States. The role focuses on guiding clients and their pets through the hospital, promoting wellness plans, and ensuring a smooth, welcoming experience for all visitors.

You will support the veterinary team with efficient scheduling, accurate records, and professional client communication, contributing to high-quality care and client satisfaction.