Veterinary Client Care Concierge

Medical Management International, Inc.; United States; On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) and Roth retirement plans

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Life Insurance

Job summary

Banfield is seeking a Client Service Coordinator to drive client and pet flow through the hospital and maximize team productivity. You will foster welcoming interactions, educate clients on wellness plans, and coordinate care with veterinary staff.

The role emphasizes proactive client engagement, accurate pet records, and seamless service delivery, including invoicing, prescriptions, and scheduling, in a fast-paced environment.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing clients and pets for optimal care.
• Maximize the number of pets seen by the hospital team to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times; welcome clients and pets and educate them about pet health.
• Assist clients with documentation, enter pet history, ensure proper identification and provide prompt service.
• Assist with instructions, invoices, dispensing prescriptions, retail sales and scheduling future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative tasks as needed.
• Other duties as assigned.

Job description

Banfield is seeking a Client Service Coordinator to drive client and pet flow through the hospital and maximize team productivity. You will foster welcoming interactions, educate clients on wellness plans, and coordinate care with veterinary staff.

The role emphasizes proactive client engagement, accurate pet records, and seamless service delivery, including invoicing, prescriptions, and scheduling, in a fast-paced environment.