Pet Hospital Client Care Concierge

A Caring Doctor (North Carolina), P.C.; Fayetteville (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Continuing Education

Job summary

Banfield is seeking a Client Service Coordinator to drive client and pet flow, promote wellness plans, and deliver exceptional service within a busy veterinary hospital. You will educate clients, assist with documentation and appointments, and help manage finances and administrative tasks in a welcoming environment.

The role emphasizes strong communication, reliability, and the ability to work weekends/evenings as needed, supporting the wellness of pets and their families.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform radiography (x-ray) duties and exposure to radioactive substances.
• One year related experience with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Promote hospital services and educate clients about Optimum Wellness Plans and veterinary care.
• Provide exceptional service, ensuring client and pet comfort and encouraging visits.
• Assist incoming clients with documentation and entering pet information and history in the system.
• Assist outgoing clients with instructions, invoices, prescriptions, and scheduling future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Perform administrative tasks as needed.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Banfield is seeking a Client Service Coordinator to drive client and pet flow, promote wellness plans, and deliver exceptional service within a busy veterinary hospital. You will educate clients, assist with documentation and appointments, and help manage finances and administrative tasks in a welcoming environment.

The role emphasizes strong communication, reliability, and the ability to work weekends/evenings as needed, supporting the wellness of pets and their families.