Care Navigator: Veterinary Care Liaison with Flexible Schedules

Arista Advanced Pet Care; Durham (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k retirement plan

HSA

Employee Assistance Program

Paid Time Off

Floating Holidays

Personal Pet-Care Program

Parental Pay

Flexible Schedules

Growth Opportunities

Job summary

Arista Advanced Pet Care is seeking a Care Navigator to ensure exceptional experiences for pet owners and veterinary teams. You will coordinate communications between clients and veterinary facilities, arrange appointments, and monitor treatment progress to support outcomes.

The role requires strong veterinary knowledge, excellent client service, and the ability to work nights, weekends, and on-call shifts in a collaborative, in-person setting.

Qualifications

• Bachelor’s degree or veterinary tech certification (or equivalent).
• 5 years required; 10+ years preferred in veterinary settings.
• Experience in both general practice and specialty/emergency medicine preferred.

Responsibilities

• Build relationships with general practice teams and specialty/emergency teams.
• Act as advocate for clients needing advanced care.
• Coordinate communications between pet owners and veterinary facilities, including scheduling and updates.
• Maintain concise electronic medical records across systems.
• Support care coordination across telemedicine and in-person care.

Skills

Veterinary experience

Client communication

Medical terminology

EMR systems

Education

Bachelor’s degree in veterinary science

Veterinary technical certification

Tools

PIMS systems

CRM software

Job description

Arista Advanced Pet Care is seeking a Care Navigator to ensure exceptional experiences for pet owners and veterinary teams. You will coordinate communications between clients and veterinary facilities, arrange appointments, and monitor treatment progress to support outcomes.

The role requires strong veterinary knowledge, excellent client service, and the ability to work nights, weekends, and on-call shifts in a collaborative, in-person setting.