Veterinary Care Coordinator | Front Desk & Client Care

PetVet Care Centers; Tracy (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

PetVet Care Centers' Paws and Claws Veterinary Hospital is seeking a Care Coordinator to support the front desk and client services. The role focuses on delivering exceptional client care, managing the lobby, scheduling appointments, and assisting with basic medical emergencies for pets and owners.

As part of a team that values compassion and efficiency, you’ll handle medication pickups, provide information about services, and operate the practice management system.

Qualifications

• 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• 1+ years of Customer Service experience
• Cash handling and knowledge of payment platforms
• Basic computer skills

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer Service

Cash Handling

Basic Computer Skills

Education

High school diploma or GED

Tools

Practice Management Software

Multi-line Phone System

Job description

PetVet Care Centers' Paws and Claws Veterinary Hospital is seeking a Care Coordinator to support the front desk and client services. The role focuses on delivering exceptional client care, managing the lobby, scheduling appointments, and assisting with basic medical emergencies for pets and owners.

As part of a team that values compassion and efficiency, you’ll handle medication pickups, provide information about services, and operate the practice management system.