Pet Care Coordinator: Front Desk & Client Experience

Heart-Pa; Arlington (VA); Vor Ort; USD 28.000 - 33.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Advancement opportunities

Flexible scheduling

Paid time off

Company-paid holidays

Team Pet Care Discounts

Health insurance

Dental insurance

Vision insurance

401K retirement savings

Zusammenfassung

Heart + Paw in Arlington, VA is seeking a Care Coordinator (Veterinary Receptionist) to deliver outstanding client service while warmly welcoming pets and their families. The role centers on creating a seamless visit experience across veterinary care, grooming, daycare, and boarding in a state-of-the-art facility.

You will manage schedules, explain services, handle inquiries, process payments, and help maintain a clean, low-stress environment for pets and clients alike.

Qualifikationen

• Warm, friendly demeanor with a client-centric mindset.
• Previous customer service experience and strong interpersonal skills.
• Knowledge of basic animal behavior and a passion for pets.
• Exceptional verbal and written communication skills.
• Ability to multitask and stay calm under pressure.
• Proficiency with phones, computers, and mobile devices.
• Strength and stamina to interact with active pets.
• Commitment to cleanliness, collaboration, and adaptability.
• Fear Free and HABRI certification (or willingness to become certified).

Aufgaben

• Manage client schedules and document pet interactions.
• Provide detailed information about veterinary services, grooming, daycare, boarding, and retail offerings.
• Welcome pets and their parents, ensuring a smooth check-in process.
• Handle calls, answer client inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to a welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment.

Jobbeschreibung

Heart + Paw in Arlington, VA is seeking a Care Coordinator (Veterinary Receptionist) to deliver outstanding client service while warmly welcoming pets and their families. The role centers on creating a seamless visit experience across veterinary care, grooming, daycare, and boarding in a state-of-the-art facility.

You will manage schedules, explain services, handle inquiries, process payments, and help maintain a clean, low-stress environment for pets and clients alike.