Veterinary Care Coordinator - Front Desk & Client Care

Brief Media, Inc.; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Parental Leave

401(k) Plan

Team Member Pet Discounts

Calm app wellbeing support

CE stipends

Career development resources

Job summary

PetVet Care Centers' Western Carolina Regional Animal Hospital is seeking a Veterinary Receptionist (Care Coordinator) to join our team. The role blends administrative and customer service duties to support a high-performing hospital dedicated to superior care and exceptional service.

Join a compassionate team in a fast-paced general practice with emergency coverage. The position emphasizes client communication, data entry, scheduling, and a welcoming client experience for every visit.

Qualifications

• High school diploma or GED required.
• 2+ years of veterinary experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer Service

Clerical Skills

Data Entry

Phone Etiquette

Education

High School Diploma or GED

Tools

Practice Management Software

Billing Software

Job description

PetVet Care Centers' Western Carolina Regional Animal Hospital is seeking a Veterinary Receptionist (Care Coordinator) to join our team. The role blends administrative and customer service duties to support a high-performing hospital dedicated to superior care and exceptional service.

Join a compassionate team in a fast-paced general practice with emergency coverage. The position emphasizes client communication, data entry, scheduling, and a welcoming client experience for every visit.