Veterinary Receptionist (Care Coordinator) - Paws and Claws Veterinary Hospital

PetVet Care Centers; Tracy (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

PetVet Care Centers' Paws and Claws Veterinary Hospital is seeking a Care Coordinator to support the front desk and client services. The role focuses on delivering exceptional client care, managing the lobby, scheduling appointments, and assisting with basic medical emergencies for pets and owners.

As part of a team that values compassion and efficiency, you’ll handle medication pickups, provide information about services, and operate the practice management system.

Qualifications

• 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• 1+ years of Customer Service experience
• Cash handling and knowledge of payment platforms
• Basic computer skills

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer Service

Cash Handling

Basic Computer Skills

Education

High school diploma or GED

Tools

Practice Management Software

Multi-line Phone System

Job description

PetVet Care Centers' Paws and Claws Veterinary Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Why Join Us

• Paws and Claws Veterinary Hospital is AAHA accredited with Fear Free Certified team members.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• 1 or more years of Customer Service experience
• Cash handling and knowledge of payment platforms
• Basic computer skills

Preferred Skills (Nice to Have)

• Multi-line phone system experience
• Veterinary Receptionist experience
• Fear Free Certified

Schedule

• Must be available to work closing shifts on Monday, Tuesday, and Saturday.
• Flexible availability to assist with coverage on Wednesday, Thursday, and Friday as needed.

Pay Range

$18.91—$19.25 USD

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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