Pet Care Coordinator & Front Desk Specialist

Heart-Pa; Jefferson Township (NJ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Modern workspace

Flexible scheduling

Paid time off

Holiday schedule

Pet care discounts

Health insurance

Dental insurance

Vision insurance

401K

Job summary

Heart + Paw is hiring a Care Coordinator (Veterinary Receptionist) to manage client interactions and coordinate services across veterinary care, grooming, daycare, and boarding.

You will welcome pets and families, explain services, and handle calls, scheduling, and transactions with a focus on low-stress, pet-friendly care. This role offers growth potential within a modern, technology-enabled facility.

Qualifications

• Customer service experience and strong interpersonal skills.
• Knowledge of basic animal behavior; passion for pets.
• Exceptional verbal and written communication.
• Ability to multitask and stay calm under pressure.
• Proficiency with phones, computers, and mobile devices.
• Willingness to obtain Fear Free and HABRI certification.

Responsibilities

• Manage client schedules and document pet interactions.
• Explain veterinary services, grooming, daycare, boarding, and retail.
• Welcome pets and parents, ensuring smooth check-in.
• Answer calls and client inquiries; resolve concerns.
• Process financial transactions accurately.
• Maintain cleanliness and contribute to a welcoming environment.
• Support animals with food, water, and enrichment.

Skills

Customer service

Interpersonal skills

Communication skills

Multi-tasking

Tech savvy

Pet care knowledge

Calm under pressure

Tools

POS systems

Job description

Heart + Paw is hiring a Care Coordinator (Veterinary Receptionist) to manage client interactions and coordinate services across veterinary care, grooming, daycare, and boarding.

You will welcome pets and families, explain services, and handle calls, scheduling, and transactions with a focus on low-stress, pet-friendly care. This role offers growth potential within a modern, technology-enabled facility.