Care Coordinator for Pet-Centric Vet Team

Heart + Paw; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

State-of-the-art workspace

Flexible scheduling

Paid time off

Pet care discounts

Insurance plans

401K plan

Job summary

Heart + Paw is seeking a Care Coordinator (Veterinary Receptionist) to welcome clients, schedule appointments, and guide pet parents through services—from veterinary care to grooming and boarding. You will handle calls, information delivery, and transactions while keeping a clean, calm front-desk environment.

Ideal candidates bring customer-service experience, a pet-loving attitude, strong communication, and the ability to multitask in a busy setting.

Qualifications

• A warm and friendly demeanor with a client-centric mindset.
• Previous customer service experience and strong interpersonal skills.
• Knowledge of basic animal behavior and a passion for pets.
• Exceptional verbal and written communication skills.
• The ability to multitask and remain calm under pressure.
• Proficiency in technology, including phones, computers, and mobile devices.
• Strength and stamina to interact with active pets of all sizes.
• A commitment to cleanliness, collaboration, and adaptability.
• Fear Free and HABRI certification (or a desire to become certified).

Responsibilities

• Manage client schedules and document pet interactions.
• Provide detailed information about veterinary services, grooming, daycare, boarding, and retail offerings.
• Welcome pets and their parents, ensuring a smooth check-in process.
• Handle calls, answer client inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to the upkeep of our welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment activities.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Calm under pressure

Fear Free

HABRI certification

Technology proficiency

Tools

POS system

Job description

Heart + Paw is seeking a Care Coordinator (Veterinary Receptionist) to welcome clients, schedule appointments, and guide pet parents through services—from veterinary care to grooming and boarding. You will handle calls, information delivery, and transactions while keeping a clean, calm front-desk environment.

Ideal candidates bring customer-service experience, a pet-loving attitude, strong communication, and the ability to multitask in a busy setting.