Pet Care Coordinator — Front Desk at a Modern Vet

Heart-Pa; Philadelphia (Philadelphia County); Sur place; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401K retirement savings

Paid time off

Résumé du poste

Heart + Paw is seeking a Care Coordinator (Veterinary Receptionist) to join a pet-focused team in a fast-paced setting. You will manage client schedules, relay detailed information about veterinary services, grooming, daycare, boarding, and retail offerings, and ensure a smooth check-in process for visiting pets and their parents.

Ideal candidates possess customer service experience, strong communication skills, and the ability to multitask while staying calm under pressure.

Qualifications

• Experience in client-facing roles and positive customer service attitude.
• Strong interpersonal and communication skills.
• Ability to multitask and stay calm under pressure.
• Familiarity with veterinary services or pet care is a plus.

Responsabilités

• Manage client schedules and document pet interactions.
• Provide information about veterinary services, grooming, daycare, boarding, and retail offerings.
• Welcome pets and their parents, ensuring a smooth check-in process.
• Handle calls, answer inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness and contribute to a welcoming environment.
• Assist in ensuring animals receive proper care, including food, water and enrichment.

Connaissances

Customer service

Interpersonal skills

Verbal communication

Written communication

Multitasking

Tech proficiency

Fear Free certification

HABRI certification

Description du poste

Heart + Paw is seeking a Care Coordinator (Veterinary Receptionist) to join a pet-focused team in a fast-paced setting. You will manage client schedules, relay detailed information about veterinary services, grooming, daycare, boarding, and retail offerings, and ensure a smooth check-in process for visiting pets and their parents.

Ideal candidates possess customer service experience, strong communication skills, and the ability to multitask while staying calm under pressure.