Veterans Patient Scheduling Specialist

U.S. Department of Veterans Affairs; Jacksonville (NC); On-site; USD 45,000 - 59,000; Full time

Job summary

U.S. Department of Veterans Affairs in Jacksonville, NC is seeking a Medical Support Assistant to provide specialized administrative patient support within an interdisciplinary care delivery model.

You will manage appointment scheduling across in-person, virtual, and non-traditional formats, verify demographic and insurance data, and assist clinicians with patient flow while upholding VA policies.

Qualifications

• Must provide excellent customer service to Veterans and families.
• Proficient typing speed with accuracy is essential.
• Experience coordinating medical appointments and patient flow.
• Familiarity with VistA/CPRS electronic systems and clinic workflows.

Responsibilities

• Manage accurate, timely appointment scheduling and coordination.
• Serve as liaison between clinical staff and patients/families.
• Verify and update demographic and insurance information in scheduling tools.
• Schedule face-to-face, telehealth, and non-traditional appointments.
• Maintain patient records and referrals to support care delivery.

Skills

Customer service

Data entry

Scheduling

Tools

VistA

CPRS

Job description

U.S. Department of Veterans Affairs in Jacksonville, NC is seeking a Medical Support Assistant to provide specialized administrative patient support within an interdisciplinary care delivery model.

You will manage appointment scheduling across in-person, virtual, and non-traditional formats, verify demographic and insurance data, and assist clinicians with patient flow while upholding VA policies.