Senior Medical Access & Scheduling Specialist

US Department of Veterans Affairs; Jacksonville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

US Department of Veterans Affairs in Jacksonville, NC seeks a Medical Support Assistant to provide specialized administrative support for patient access across multiple clinics and care settings. The role operates within an interdisciplinary care delivery model and supports scheduling, registrations, and care coordination.

The incumbent must have basic clerical experience or education, U.S. citizenship, and proficient English.

Qualifications

• Six months clerical/administrative experience or education equivalent.
• U.S. citizenship required.
• English proficiency as per VA Handbook.
• Grandfathering provision may apply for current VA employees.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and/or consults.
• Enter no-show information and monitor appointment requests from multiple electronic sources.
• Coordinate administrative functions related to transfers to other facilities or clinics.

Skills

Scheduling

Customer service

Data entry

Telephone etiquette

Education

One year above high school

Job description

US Department of Veterans Affairs in Jacksonville, NC seeks a Medical Support Assistant to provide specialized administrative support for patient access across multiple clinics and care settings. The role operates within an interdisciplinary care delivery model and supports scheduling, registrations, and care coordination.

The incumbent must have basic clerical experience or education, U.S. citizenship, and proficient English.