Care Coordination & Scheduling Specialist

U.S. Department of Veterans Affairs; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal benefits

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant in Indianapolis to support scheduling, patient intake, and coordination across care teams.

The position emphasizes accurate data entry, encounter preparation, and ongoing front-desk operations to ensure smooth clinic flow and timely patient access. Candidates should demonstrate advanced knowledge of healthcare processes, strong organizational skills, and the ability to communicate clearly with clinicians and veterans.

Qualifications

• Advanced knowledge of health care processes and scheduling across care delivery.
• Advanced knowledge of policies affecting patient flow and care coordination.
• Advanced knowledge of medical terminology.
• Ability to collaborate with a wide range of clinicians.
• Ability to set priorities and meet deadlines.
• Excellent communication with internal and external customers.

Responsibilities

• Manage scheduling and appointment coordination for veterans.
• Enter and verify demographics and eligibility.
• Prepare for clinic visits and process records from outside care.
• Utilize VA scheduling software and EHR systems.
• Maintain reports and support staff across the team.
• Assist with orientation and on-the-job training of new staff.
• Provide front desk coverage when needed.

Skills

Care process

Policy knowledge

Medical terminology

Interdisciplinary collab

Prioritization

Communication

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant in Indianapolis to support scheduling, patient intake, and coordination across care teams.

The position emphasizes accurate data entry, encounter preparation, and ongoing front-desk operations to ensure smooth clinic flow and timely patient access. Candidates should demonstrate advanced knowledge of healthcare processes, strong organizational skills, and the ability to communicate clearly with clinicians and veterans.