Medical Support & Scheduling Coordinator

U.S. Department of Veterans Affairs; Des Moines (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Office supplies

Job summary

U.S. Department of Veterans Affairs seeks a Medical Support Assistant to support patient care administration, scheduling, and front-line data integrity. The role involves processing patient demographics, coordinating appointments, and ensuring compliant, high-quality service across the care team.

Experience with medical terminology, scheduling systems, and strong customer-service skills are essential. The position operates Monday through Friday with standard daytime hours and on-site work.

Qualifications

• Knowledge of basic medical terminology to assist in the provision of care to patients
• Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care
• Ability to meet, communicate, and interact with individuals from varying backgrounds and health care team members
• Ability to operate computerized programs and systems to enter, modify, and retrieve patient information and schedules

Responsibilities

• Ensure correct identification of all patients using two forms of identification
• Facilitate and support data integrity initiatives at the front line
• Assist patients, family members, and multidisciplinary staff, maintaining unit flow
• Provide prompt, friendly, and cooperative customer and patient services
• Answer and route phone calls courteously and timely
• Schedule medical appointments in a clinical setting
• Enter work orders and follow up with Nurse Manager regarding delays
• Aid in Telehealth and other electronic health services
• Maintain and order clerical supplies
• Manage patient processing and demographics updates

Skills

Medical terminology

Customer service

Communication

Office software

Scheduling software

Education

High school diploma / GED

Tools

Computer systems

Scheduling programs

Faxing software

Job description

U.S. Department of Veterans Affairs seeks a Medical Support Assistant to support patient care administration, scheduling, and front-line data integrity. The role involves processing patient demographics, coordinating appointments, and ensuring compliant, high-quality service across the care team.

Experience with medical terminology, scheduling systems, and strong customer-service skills are essential. The position operates Monday through Friday with standard daytime hours and on-site work.