Medical Scheduling Support Specialist

U.S. Department of Veterans Affairs; Madison (WI); On-site; USD 49,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal health insurance

Federal retirement plan

Job summary

U.S. Department of Veterans Affairs in Madison, WI is seeking a Medical Support Assistant (Scheduling Support) to oversee appointment scheduling and provider order verification following VHA guidelines.

This role supports clinic operations with scheduling, updates, and coordination of daily duties. The position emphasizes accurate data entry of demographics and insurance, participation in team huddles, and continuous coverage of appointment flow during regular business hours.

Qualifications

• Schedules, cancels, and reschedules patient appointments and consults
• Verifies provider orders per VHA scheduling guidelines
• Maintains demographics and insurance information in the system

Responsibilities

• Schedule, cancel, and reschedule patient appointments and/or consults
• Enter no-show information and monitor appointment requests
• Participate in huddles with clinic staff to determine daily needs
• Verify and update patient demographics and insurance information

Skills

Scheduling appointments

Administrative support

Patient scheduling

Attention to detail

Tools

Electronic health records

Job description

U.S. Department of Veterans Affairs in Madison, WI is seeking a Medical Support Assistant (Scheduling Support) to oversee appointment scheduling and provider order verification following VHA guidelines.

This role supports clinic operations with scheduling, updates, and coordination of daily duties. The position emphasizes accurate data entry of demographics and insurance, participation in team huddles, and continuous coverage of appointment flow during regular business hours.