Medical Support Assistant: Veteran Care Scheduler

Aptive; Oklahoma; On-site; USD 42,000 - 64,000; Full time

Job summary

Aptive Resources is hiring Medical Support Assistants to support the Department of Veterans Affairs across the Rocky Mountain Network (VISN 19). As an MSA, you'll be the administrative backbone of the care team — making sure Veterans get scheduled, seen, and followed up on without things falling through the cracks.

Responsibilities include scheduling patient appointments, coordinating calendars for providers, processing electronic orders, and maintaining records in line with VA policies.

Qualifications

• High school diploma or equivalent is required.
• Prior experience in a medical office or hospital admin role is preferred, especially scheduling.
• Familiarity with electronic medical records (VistA/CPRS or Cerner) is a plus.

Responsibilities

• Schedule patient appointments and coordinate calendars for providers and clinics.
• Track, review, and respond to electronic orders, consults, and other items in the VA’s EMR.
• Support the care and treatment of Veterans through accurate, timely administrative processing.
• Communicate with Veterans, clinical staff, and other departments to resolve scheduling issues.
• Maintain accurate records in line with VA privacy policies (HIPAA/Privacy Act).

Skills

Customer service

Communication skills

Scheduling experience

Education

High school diploma or equivalent

Tools

VistA/CPRS

Cerner

Job description

Aptive Resources is hiring Medical Support Assistants to support the Department of Veterans Affairs across the Rocky Mountain Network (VISN 19). As an MSA, you'll be the administrative backbone of the care team — making sure Veterans get scheduled, seen, and followed up on without things falling through the cracks.

Responsibilities include scheduling patient appointments, coordinating calendars for providers, processing electronic orders, and maintaining records in line with VA policies.