Veterans Health Admin Specialist — Scheduling & Records

U.S. Department of Veterans Affairs; Portland (OR); On-site; USD 41,000 - 66,000; Full time

Job summary

U.S. Department of Veterans Affairs' Portland VA Medical Center is seeking Medical Support Assistants to support clinical teams at Portland, OR and Vancouver, WA campuses.

The roles involve scheduling appointments, maintaining patient charts, verifying insurance, and coordinating information to ensure timely care for Veterans. These entry-to-mid level positions provide guidance from experienced MSAs, with opportunities to grow through different clinic areas and shift patterns.

Qualifications

• High school completion or higher.
• Ability to verify insurance and coordinate patient information.
• Strong communication and organizational skills.

Responsibilities

• Interact with internal and external customers and maintain patient charts and administrative records.
• Verify third party insurance and update information in the Insurance Capture Buffer (ICB) system.
• Coordinate information and actions related to patient care and scheduling of appointments per VHA guidelines.
• Obtain medical information from patients as needed and assist with clinic scheduling.
• Monitor wait lists, enter encounter data, and support workload credit processes.
• Follow guidance from experienced staff and supervisor for tasks as needed.

Skills

Customer service

Scheduling

Record keeping

Interpersonal skills

Education

High school diploma or equivalent

Tools

ICB system

Insurance verification

Electronic medical records

Job description

U.S. Department of Veterans Affairs' Portland VA Medical Center is seeking Medical Support Assistants to support clinical teams at Portland, OR and Vancouver, WA campuses.

The roles involve scheduling appointments, maintaining patient charts, verifying insurance, and coordinating information to ensure timely care for Veterans. These entry-to-mid level positions provide guidance from experienced MSAs, with opportunities to grow through different clinic areas and shift patterns.