Senior Medical Support Assistant: Patient Care & Scheduling

U.S. Department of Veterans Affairs; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (MSA) to support the VHA Patient Aligned Care Team (PACT) and Community Clinics. You will perform administrative duties, greet veterans, manage appointment schedules, and help with eligibility and MH V resources.

You’ll participate in daily team huddles and ensure patient flow aligns with care plans. Responsibilities include handling patient inquiries, coordinating with Health Benefit Advisors, and

Responsibilities

• The Advanced MSA performs administrative duties - customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics
• Greets veterans and beneficiaries - presenting in person or by telephone - requesting assistance
• Determines the nature of their medical care needs - questions - or complaints
• and answers questions - provides information - gives guidance - and initiates action as appropriate
• Supports patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification
• Contributes to the revenue collection process by identifying patients with third party insurance
• Promotes veteran registration for and utilization ofMyHealtheVet (MHV)
• Participates in the daily team huddles and weekly team meetings where patient care planning and management occur
• Assist with the Beneficiary Travel Program and work with the Health Benefits Advisor for eligibility and means test functions
• Informs patients of the process to receive lab results - develops and manages a tracking system for consulted patients and monitors pre appointment requirements to assure readiness for patient visit/procedure (lab - x-ray)
• Organize the work of the team in order to meet deadlines - ensure compliance with established processes - policies - and regulations
• Makes inquiry into patient complaints and initiates action or change necessary to correct or resolve problem situations or conflicts or refers the complaint to the appropriate Service/Section
• The incumbent continually monitors patient flow - identifies existing and potential problem areas or delays in patient care delivery
• Work Schedule: Monday-Friday 8:00am-4:30pm Functional Statement #71240F Advanced Medical Support Assistant (MSA) Total Rewards of a Allied Health Professional

Job description

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (MSA) to support the VHA Patient Aligned Care Team (PACT) and Community Clinics. You will perform administrative duties, greet veterans, manage appointment schedules, and help with eligibility and MH V resources.

You’ll participate in daily team huddles and ensure patient flow aligns with care plans. Responsibilities include handling patient inquiries, coordinating with Health Benefit Advisors, and