Veterans Case Manager: Housing & Resource Advocate

Endeavors Inc.; Tyler (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Endeavors Inc. seeks a qualified Case Manager to provide comprehensive services for Veterans and their families who are homeless or at risk. You will coordinate housing and utility assistance, build a resource network, and maintain detailed case notes and files.

You will conduct intake, develop service plans, monitor progress, and report to supervisors. Travel up to 30% within the county and surrounding areas is required, with a strong focus on exceptional customer service.

Qualifications

• Bachelor's degree in social work, sociology, psychology, or related field.
• 1+ year of case management experience; 3+ years preferred; 2+ years in a customer service-focused environment.
• Driver's license; LMSW/LBSW/LMFT preferred; ability to travel up to 30%

Responsibilities

• Advocate for and facilitate Veterans' access to housing, utilities, and community services; build a resource database.
• Conduct intake, assess needs, and develop a service plan with housing focus; monitor services and document notes.
• Coordinate with Financial Assistance for payments and keep Veteran informed.
• Staff caseload with Lead Case Manager; provide program evaluation for growth.
• Engage with Veteran groups; present at community meetings to promote the program.
• Maintain comprehensive client files and data tracking; prepare reports as requested.
• Other duties as assigned; provide exceptional customer service.

Skills

Customer service

Case management

Resource coordination

Networking

Travel readiness

Education

Bachelor's degree in social work

Job description

Endeavors Inc. seeks a qualified Case Manager to provide comprehensive services for Veterans and their families who are homeless or at risk. You will coordinate housing and utility assistance, build a resource network, and maintain detailed case notes and files.

You will conduct intake, develop service plans, monitor progress, and report to supervisors. Travel up to 30% within the county and surrounding areas is required, with a strong focus on exceptional customer service.