Veterans Care Administrative Specialist

U.S. Department of Veterans Affairs; Brainerd (MN); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

The U.S. Department of Veterans Affairs Brainerd VA Health Care System seeks a Medical Support Assistant to provide administrative support to clinical staff and Veterans.

You will be the first point of contact for Veterans, family, and visitors, handling inquiries and directing them to the right resources. Responsibilities include overseeing daily clerical functions of scheduling across Primary Care and Specialty Care ICC areas, maintaining confidentiality, and coordinating with the care teams

Competenze

• High school diploma or GED required; transcripts may be requested.
• Citizenship in the United States; English proficiency required.
• Experience not required; training provided for MSA roles.
• Knowledge of medical terminology helpful for patient care coordination.
• Ability to use and navigate office automation equipment and software.

Mansioni

• Serve as the main point of contact for Veterans, family and visitors.
• Provide clerical support and scheduling for PC ICC and SC ICC.
• Enter, modify, and retrieve scheduling and patient information in EHR systems.
• Maintain patient confidentiality and HIPAA compliance.
• Coordinate with clinical staff to manage daily workload and patient flow.

Conoscenze

Customer service

Communication skills

Medical terminology knowledge

Scheduling software

Office automation & software

HIPAA knowledge

Formazione

High school diploma or GED

Strumenti

Scheduling software

Electronic faxing programs

Scanning software

Phone systems

Electronic health records (CPRS)

Descrizione del lavoro

The U.S. Department of Veterans Affairs Brainerd VA Health Care System seeks a Medical Support Assistant to provide administrative support to clinical staff and Veterans.

You will be the first point of contact for Veterans, family, and visitors, handling inquiries and directing them to the right resources. Responsibilities include overseeing daily clerical functions of scheduling across Primary Care and Specialty Care ICC areas, maintaining confidentiality, and coordinating with the care teams