Senior Medical Support & Care Coordination Specialist

U.S. Department of Veterans Affairs; Fayetteville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant to provide advanced administrative support within an interdisciplinary care delivery model.

The role includes managing clinic appointment flow, updating patient demographics, and coordinating with care teams to ensure timely access to care across clinics. Qualified candidates will have strong clerical and customer service skills, English proficiency, and the ability to work in a fast-paced, team-based environment.

Responsibilities

• Manages patient appointment schedules for one or more outpatient clinics.
• Receives and processes patient check-in information and coordinates with care team.
• Maintains accurate patient demographics and insurance information.
• Coordinates administrative functions related to patient transfers and referrals.
• Supports team huddles and meetings to plan patient care and workflow.

Job description

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant to provide advanced administrative support within an interdisciplinary care delivery model.

The role includes managing clinic appointment flow, updating patient demographics, and coordinating with care teams to ensure timely access to care across clinics. Qualified candidates will have strong clerical and customer service skills, English proficiency, and the ability to work in a fast-paced, team-based environment.