Senior Medical Support & Care Coordination Specialist

U.S. Department of Veterans Affairs; Brooksville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Brooksville, FL is seeking an Advanced Medical Support Assistant to provide essential administrative support within the Primary Care Service area of the VHA PACT initiative.

You will assist physicians, nurses, and other clinicians, manage patient scheduling, and help coordinate care to ensure timely access and quality service. Responsibilities include greeting veterans, screening inquiries, processing documents into CPRS, handling patient complaints,

Responsibilities

• Greets veterans and beneficiaries in person or by telephone; requests assistance
• Notifies medical staff when potentially serious symptoms or complaints are identified
• Documents are integrated into CPRS by sending or scanning
• Screens and routes routine inquiries using privacy rules and clinic processes
• Explains policies, procedures, and services to veterans
• Manages scheduling responsibilities and ensures clinic processes are followed
• Maintains knowledge of scheduling directives and assists in training other MSA levels
• Works Monday to Friday, 8:00am–4:30pm

Job description

The U.S. Department of Veterans Affairs in Brooksville, FL is seeking an Advanced Medical Support Assistant to provide essential administrative support within the Primary Care Service area of the VHA PACT initiative.

You will assist physicians, nurses, and other clinicians, manage patient scheduling, and help coordinate care to ensure timely access and quality service. Responsibilities include greeting veterans, screening inquiries, processing documents into CPRS, handling patient complaints,