Patient Care Admin & Scheduling Specialist

U.S. Department of Veterans Affairs; Jackson (MS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Retirement plan

Health/dental/vision insurance

Holiday pay

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant in Mississippi to handle frontline inquiries, screen calls, and coordinate patient care and appointments.

The role supports the Community Care Service with administrative tasks and data entry using CPRS and other tracking systems. Responsibilities include triaging inquiries, scheduling, updating patient records, and ensuring accurate documentation.

Qualifications

• Screens/receives calls in a courteous manner and uses privacy rules and clinic processes.
• Updates/verifies patient information and demographics in the system.
• Coordinates care needs and directs inquiries to appropriate staff.

Responsibilities

• Screens/receives calls and documents patient contact in CPRS or tracking system.
• Sets appointments accurately and coordinates with patients to minimize trips.
• Advocates for patients and escalates issues to Supervisor when needed.
• Uses automated tools and databases for recordkeeping and scheduling.

Skills

Phone screening

Data entry

Appointment scheduling

Patient advocacy

Tools

CPRS

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant in Mississippi to handle frontline inquiries, screen calls, and coordinate patient care and appointments.

The role supports the Community Care Service with administrative tasks and data entry using CPRS and other tracking systems. Responsibilities include triaging inquiries, scheduling, updating patient records, and ensuring accurate documentation.