Medical Support Specialist: Patient Access & Scheduling

U.S. Department of Veterans Affairs; Saint Cloud (MN); On-site; USD 38,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant in the Rehabilitation & Extended Care Service at St. Cloud VA Health Care System.

The role serves as the first administrative point-of-contact for patients and families, providing day-to-day support to clinic staff and patients. The position requires a high school diploma or GED, English proficiency, and ability to operate office automation and scheduling systems.

Qualifications

• High school diploma or equivalent required.
• Proficiency in spoken and written English.
• Experience with office automation and basic medical terminology is desirable.

Responsibilities

• Schedule appointments and handle patient flow.
• Register and verify patient demographics and insurance information.
• Coordinate telehealth and clinic scheduling.
• Maintain patient files and clerical records.

Skills

Customer service

Communication skills

Office equipment handling

Education

High school diploma

Tools

VistA

CPRS

Office automation

Phone systems

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant in the Rehabilitation & Extended Care Service at St. Cloud VA Health Care System.

The role serves as the first administrative point-of-contact for patients and families, providing day-to-day support to clinic staff and patients. The position requires a high school diploma or GED, English proficiency, and ability to operate office automation and scheduling systems.