Advanced Medical Support Assistant - Care Team Liaison

US-Department-of-Veterans-Affair; Yuba City (CA); Sur place; USD 44 000 - 60 000; Plein temps

Résumé du poste

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to provide clerical and administrative support across multiple clinical departments. The role includes on-the-job training for new staff and handling inquiries about appointments both by phone and in person.

Applicants may be referred before all education/licensure requirements are met. The position emphasizes advanced knowledge of healthcare processes, interdisciplinary coordination, and effective communication with

Qualifications

• GS-6 level requires high school diploma or equivalent; English proficiency is required.
• Knowledge of scheduling, patient flow, and care coordination in a clinical setting.
• Ability to communicate with patients and a wide range of healthcare staff.
• Familiarity with medical terminology and health system processes.
• Ability to set priorities, meet deadlines, and maintain records and reports.

Responsabilités

• Provides clerical and administrative support for multiple Clinical Departments.
• Gives information via telephone and in person to public, staff, and military personnel.
• Trains new employees on established procedures and practices.
• Assists with scheduling across interdisciplinary care delivery and patient portals.
• Complies with policies and regulations related to patient flow and access to care.

Connaissances

Advanced healthcare process knowledge

Interdisciplinary coordination

Medical terminology

Communication with clinicians

Prioritization and organization

Report writing and data presentation

Formation

High school diploma or GED

State/provincial education proficiency certificate

Description du poste

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to provide clerical and administrative support across multiple clinical departments. The role includes on-the-job training for new staff and handling inquiries about appointments both by phone and in person.

Applicants may be referred before all education/licensure requirements are met. The position emphasizes advanced knowledge of healthcare processes, interdisciplinary coordination, and effective communication with