Veterans Care Admin & Scheduling Specialist

U.S. Department of Veterans Affairs; Brainerd (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

U.S. Department of Veterans Affairs Brainerd Health Care System seeks a Medical Support Assistant to provide administrative support to clinical staff and Veterans.

The role includes overseeing daily clerical scheduling across PC ICC and SC ICC areas and acting as a main point of contact for Veterans and visitors. The position requires handling Secure Messages, coordinating with care teams, and maintaining confidentiality.

Qualifications

• Advanced knowledge of medical terminology to direct Veterans to the most appropriate place of assistance.
• Ability to multitask daily in high stress situations.
• Resolves issues at the lowest level and in a timely manner.
• Maintains Veteran rights, confidentiality, and individuality.

Responsibilities

• Serves as an agent in the department for scheduled and unscheduled visits.
• Screens calls to determine if attention from clinical staff is needed.
• Enters information into the Veterans electronic medical record.
• Facilitates Release of Information for records from outside facilities.

Skills

Medical terminology

Verbal communication

Team collaboration

HIPAA awareness

Job description

U.S. Department of Veterans Affairs Brainerd Health Care System seeks a Medical Support Assistant to provide administrative support to clinical staff and Veterans.

The role includes overseeing daily clerical scheduling across PC ICC and SC ICC areas and acting as a main point of contact for Veterans and visitors. The position requires handling Secure Messages, coordinating with care teams, and maintaining confidentiality.