Veterans Care Scheduling & Admin Specialist

Aptive; Aurora (CO); On-site; USD 38,000 - 54,000; Full time

Job summary

Aptive is seeking a Medical Support Assistant to support Veterans served by the VA Eastern Colorado Health Care System. This full-time, onsite role provides front-line administrative support across outpatient clinics, virtual care, and the Office of Community Care, requiring attention to detail and clear communication.

Responsibilities include scheduling, patient check-ins/outs, data entry, and coordination with clinical teams while maintaining HIPAA and federal privacy standards across multiple

Qualifications

• U.S. citizenship is required.
• High school diploma or GED is required.
• Proficient in English, both spoken and written.
• Minimum 6 months of customer service experience.
• At least 1 year of clerical/healthcare admin experience.
• Proficient with Microsoft Office Suite.
• Typing speed of at least 50 WPM.
• Able to pass a federal background check and obtain Tier 1 clearance.

Responsibilities

• Schedule, reschedule, and cancel Veteran appointments per VHA guidelines.
• Handle incoming calls, secure messages, and Veteran inquiries.
• Conduct patient check-ins and check-outs.
• Verify and update demographics, insurance, and patient data.
• Support outpatient consult management including Community Care and HSRM.
• Assist clinical teams with clinic profiles, calendars, and schedule changes.
• Coordinate care across VA services and external providers.
• Maintain HIPAA compliance and federal privacy standards.

Skills

US citizenship

GED / high school diploma

English proficiency

Basic medical terminology

Customer service experience

Clerical / administrative experience

Microsoft Office Suite

Typing 50 WPM

Background check & Tier 1 clearance

Education

High school diploma or GED

Tools

Outlook

Excel

Word

Job description

Aptive is seeking a Medical Support Assistant to support Veterans served by the VA Eastern Colorado Health Care System. This full-time, onsite role provides front-line administrative support across outpatient clinics, virtual care, and the Office of Community Care, requiring attention to detail and clear communication.

Responsibilities include scheduling, patient check-ins/outs, data entry, and coordination with clinical teams while maintaining HIPAA and federal privacy standards across multiple