Medical Scheduling & Patient Care Assistant

US Department of Veterans Affairs; Minneapolis (MN); On-site; USD 32,000 - 52,000; Full time

Job summary

The Medical Support Assistant at the US Department of Veterans Affairs Medical Center in Minneapolis provides scheduling support for medical appointments, interpreting and verifying provider orders in line with VHA scheduling guidelines. The position is located in Primary Care, Minneapolis campus, and supports patient care across teams.

Applicants may be referred during qualification processes; this role emphasizes accurate data entry, patient communication, and coordination within the health

Qualifications

• Meet and interact with individuals from varying backgrounds to facilitate medical care.
• Ability to use and navigate office automation equipment and software (computer systems, web-based scheduling programs, scanning software, phone systems, electronic faxing).
• Knowledge of basic medical terminology to assist in care provision.
• Skill in recording patient messages and understanding physician requests for follow-up care.

Responsibilities

• Schedule medical appointments in accordance with scheduling guidelines.
• Interpret and verify provider orders.
• Interact with patients and health care team to coordinate care.
• Record patient messages and communicate follow-up needs to clinicians.

Skills

Patient interaction

Office software

Medical terminology

Message recording

EHR data entry

Appointment scheduling

Independent work

Professional communication

Customer service

Education

High school diploma / GED

Tools

Office automation software

Web-based scheduling

Scanning software

Electronic faxing

Job description

The Medical Support Assistant at the US Department of Veterans Affairs Medical Center in Minneapolis provides scheduling support for medical appointments, interpreting and verifying provider orders in line with VHA scheduling guidelines. The position is located in Primary Care, Minneapolis campus, and supports patient care across teams.

Applicants may be referred during qualification processes; this role emphasizes accurate data entry, patient communication, and coordination within the health