Veteran Care Scheduler & Admin Specialist

Aptive; Colorado Springs (CO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Sign-On Bonus

Job summary

Aptive seeks a Medical Support Assistant to support Veterans within the VA Eastern Colorado Health Care System. This onsite Colorado Springs role handles front-line administrative tasks across outpatient clinics, virtual care, and Community Care, with emphasis on accuracy and veteran-centric service.

Responsibilities include appointment scheduling, patient check-ins, data accuracy, and coordination with clinical teams.

Qualifications

• U.S. citizenship.
• High school diploma or GED.
• English proficiency, oral and written.
• Basic medical terminology knowledge.
• Minimum 6 months customer service experience.
• At least 1 year clerical, call center, or healthcare administrative experience.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Typing speed of at least 50 WPM.
• Ability to pass a federal background investigation and obtain Tier 1 security clearance.

Responsibilities

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS per guidelines.
• Receive and respond to calls, secure messages, and Veteran inquiries.
• Conduct patient check-ins and check-outs.
• Review, verify, and update demographics, insurance, and other patient data in VA systems.
• Support outpatient consult management, including Community Care and HealthShare Referral Manager (HSRM).
• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments.
• Coordinate care across VA services and external providers when applicable.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Microsoft Office

Typing 50 WPM

Education

High school diploma or GED

Tools

VistA

CPRS

Microsoft Office

Job description

Aptive seeks a Medical Support Assistant to support Veterans within the VA Eastern Colorado Health Care System. This onsite Colorado Springs role handles front-line administrative tasks across outpatient clinics, virtual care, and Community Care, with emphasis on accuracy and veteran-centric service.

Responsibilities include appointment scheduling, patient check-ins, data accuracy, and coordination with clinical teams.