Medical Support & Scheduling Coordinator

US-Department-of-Veterans-Affair; Saint Cloud (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Cloud VA Health Care System seeks a Medical Support Assistant to perform day-to-day administrative duties in the Rehabilitation Department. This role supports clinic staff and patients, acting as the initial contact for patients and family members, and handling scheduling and messaging tasks.

The position requires basic qualification standards, English proficiency, and the ability to operate standard office software. Pre-employment health screening may be required.

Qualifications

• Citizenship required to work in the U.S.
• No experience required for GS-3 level.
• Education: high school diploma, GED, or state/provincial proficiency certificate.
• English language proficiency required.
• Physical requirements as per VA guidelines.

Responsibilities

• Provide administrative support to clinic staff and patients.
• Serve as the first point of contact for patients and family members.
• Assist with day-to-day administrative tasks within the Rehabilitation Department.
• Maintain patient messages and coordinate follow-up with clinical staff.

Skills

Customer service

Communication

Medical terminology

Interpersonal skills

Education

High school diploma

GED or proficiency certificate

State/provincial proficiency certificate

Tools

Office automation software

Scheduling programs

Electronic health records systems

Phone systems

Job description

St. Cloud VA Health Care System seeks a Medical Support Assistant to perform day-to-day administrative duties in the Rehabilitation Department. This role supports clinic staff and patients, acting as the initial contact for patients and family members, and handling scheduling and messaging tasks.

The position requires basic qualification standards, English proficiency, and the ability to operate standard office software. Pre-employment health screening may be required.