Veteran Care Scheduler & Admin Support (PACT)

CVP (Customer Value Partners); Dayton (OH); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Health & Wellness stipend

Job summary

CVP is seeking Advanced Medical Support Assistants (AMSAs) to join our team at the Dayton VA Medical Center. The AMSA provides front-line administrative and medical support to the PACT team, ensuring efficient patient flow and accurate scheduling.

Shifts are Monday through Friday, 8:00 AM to 4:30 PM. Candidates should have medical admin experience, EHR proficiency, HIPAA knowledge, and strong customer service skills to support Veterans and clinical staff.

Qualifications

• Must have 2+ years of medical administrative support experience or related certification.
• Proficiency in Electronic Health Record (EHR) and scheduling systems; training on VA-specific systems including VistA and CPRS will be provided upon onboarding.
• Knowledge of medical terminology, hospital and clinic operations, and administrative procedures.
• Strong customer service skills with the ability to interact professionally and compassionately with Veterans and their families in person and by phone.
• Must be eligible to obtain a Public Trust government security clearance; US Citizenship is required.

Responsibilities

• Maintain appointment schedules for clinics or units to ensure accurate and timely scheduling.
• Schedule appointments with patients input, minimizing unnecessary trips to the medical center.
• Complete a minimum of scheduling actions per department productivity standards.
• Review active and pending consults, Recall lists, and Return to Clinic lists for accuracy and disposition.
• Update schedules for cancellations, no-shows, and rescheduling.
• Notify supervisor when clinic access is less than desirable or when patients cannot be scheduled within mandated timeframes.
• Explain the VA mandate to collect insurance information to patients and collect/scan health insurance data.
• Assist Veterans with Beneficiary Travel eligibility and reimbursement information.
• Integrate health and administrative information into the EHR; ensure privacy and HIPAA compliance.

Skills

EHR proficiency

Scheduling systems

HIPAA compliance

Customer service

US Citizenship

Education

High School Diploma or GED

Medical administration certification

Job description

CVP is seeking Advanced Medical Support Assistants (AMSAs) to join our team at the Dayton VA Medical Center. The AMSA provides front-line administrative and medical support to the PACT team, ensuring efficient patient flow and accurate scheduling.

Shifts are Monday through Friday, 8:00 AM to 4:30 PM. Candidates should have medical admin experience, EHR proficiency, HIPAA knowledge, and strong customer service skills to support Veterans and clinical staff.