VA Medical Support & Scheduling Specialist

Socket.dev; Dayton (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Akicita Federal is hiring an Advanced Medical Support Assistant to deliver high-quality administrative and patient support at the Dayton VA Medical Center in Dayton, Ohio. The AMSA will schedule, coordinate, and ensure respectful, efficient interactions for veterans navigating their healthcare experience.

Responsibilities include scheduling, greeting patients, managing records, and coordinating care with clinicians while adhering to VA privacy policies.

Qualifications

• Prior experience in a VA Medical Center or federal healthcare environment.
• Familiarity with VA systems such as VistA or CPRS.
• Experience supporting high-volume clinical operations or multi-specialty teams.
• Knowledge of veteran benefits, eligibility, or community care coordination.

Responsibilities

• Schedule and coordinate patient appointments, referrals, and follow-ups using VA electronic systems.
• Greet and check in veterans, verify demographic and insurance information accurately.
• Manage clinic workload and templates to optimize provider schedules and reduce wait times.
• Process correspondence, manage medical records requests, and maintain accurate data in admin systems.
• Communicate with veterans, families, and clinical staff to resolve scheduling conflicts and relay care instructions.
• Route referrals, track consults, and follow up on pending orders.

Skills

VA experience

VistA/CPRS knowledge

Multi-tasking

Patient-facing communication

Data accuracy

Tools

VistA

CPRS

Job description

Akicita Federal is hiring an Advanced Medical Support Assistant to deliver high-quality administrative and patient support at the Dayton VA Medical Center in Dayton, Ohio. The AMSA will schedule, coordinate, and ensure respectful, efficient interactions for veterans navigating their healthcare experience.

Responsibilities include scheduling, greeting patients, managing records, and coordinating care with clinicians while adhering to VA privacy policies.