Veteran Care Coordination & Medical Admin Specialist

Akicita Cyber; Dayton (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Akicita Federal is recruiting an Advanced Medical Support Assistant (AMSA) to provide administrative and patient support at the Dayton VA Medical Center in Dayton, Ohio. You will help veterans navigate their healthcare, handling scheduling, check-ins, and data quality with accuracy and empathy.

This fast-paced, patient-facing role requires VA or federal healthcare experience and familiarity with VA systems like VistA/CPRS.

Qualifications

• Experience in a VA Medical Center or federal healthcare environment.
• Familiarity with VA systems such as VistA and CPRS.
• Experience supporting high-volume clinical operations or multi-specialty teams.
• Knowledge of veteran benefits, eligibility processes, or community care coordination.
• Ability to manage competing priorities with accuracy in a busy patient-facing setting.

Responsibilities

• Schedule and coordinate patient appointments, referrals, and follow-up visits using VA EHR systems.
• Greet and check in veteran patients, verifying demographic and insurance information with accuracy.
• Manage clinic workload and appointment templates to optimize provider schedules and minimize wait times.
• Process incoming correspondence, manage medical records requests, and maintain accurate patient data in administrative systems.
• Communicate with veterans, families, and clinical staff to resolve scheduling conflicts and relay care instructions.
• Support care team coordination by routing referrals, tracking consults, and following up on pending orders.
• Adhere to VA privacy and security policies governing the handling of sensitive veteran health information.

Skills

VA experience

VistA/CPRS familiarity

Care coordination

High-volume clinic support

Tools

VistA CPRS

VA EHR systems

Job description

Akicita Federal is recruiting an Advanced Medical Support Assistant (AMSA) to provide administrative and patient support at the Dayton VA Medical Center in Dayton, Ohio. You will help veterans navigate their healthcare, handling scheduling, check-ins, and data quality with accuracy and empathy.

This fast-paced, patient-facing role requires VA or federal healthcare experience and familiarity with VA systems like VistA/CPRS.