Advanced Medical Support Assistant

Aptive; Dayton (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

Aptive is hiring for the role of Advanced Medical Support Assistant at the Dayton VA Medical Center. This position is vital for providing administrative and clerical support to the Primary Care PACT team. You'll be responsible for scheduling appointments, verifying patient information, and managing consult lists, with a focus on delivering excellent customer service to Veterans.

The ideal candidate will have 2-3 years of medical administrative experience or relevant certification, along with proficiency in Microsoft Office and strong communication skills. This is a full-time, on-site position with a Monday to Friday schedule at the Dayton, OH location.

Qualifications

• 2–3 years of medical administrative experience or certification in medical administration.
• Proficient in Microsoft Office with EMR/EHR experience preferred.
• Strong communication skills and must pass a background investigation.

Responsibilities

• Schedule and manage Veteran appointments.
• Verify and update Veteran demographic information.
• Ensure accurate EHR data entry.

Skills

Medical administrative experience

Proficient in Microsoft Office

Strong oral and written communication skills

Education

Certification in medical administration

Tools

EMR/EHR systems

Job description

Job Summary

Overview: Aptive Resources is hiring Advanced Medical Support Assistants to provide administrative and clerical support to the Primary Care PACT team at the Dayton VA Medical Center.

Location: On-Site | Dayton VA Medical Center, 4100 W. 3rd St., Dayton, OH 45417 Schedule: Monday–Friday, 8:00am–4:30pm | No federal holidays Employment Type: Full-Time Contract Contract Period: 8/1/2026–7/31/2027 (+ Option Year)

Advanced Medical Support Assistant (AMSA)

Primary Responsibilities

Responsibilities:

• Schedule, cancel, and reschedule Veteran appointments across one or more clinics
• Verify and update Veteran demographic and insurance information at each encounter
• Manage active/pending consults and return-to-clinic lists daily
• Perform full range of receptionist and customer service duties
• Collect, scan, and update health insurance records; identify third‑party insurance
• Advise Veterans on Beneficiary Travel eligibility and reimbursement
• Participate in daily team huddles and weekly PACT meetings
• Ensure accurate EHR data entry and support administrative workload reporting

Minimum Qualifications

Qualifications:

• 2–3 years of medical administrative experience OR certification from an accredited institution in medical administration
• Proficient in Microsoft Office; experience with EMR/EHR systems preferred
• Strong oral and written communication skills
• Must pass background investigation (Tier 1/Low Risk); PIV card required
• Must complete required VA mandatory training prior to start

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active‑ duty service members are highly encouraged to apply.