Veterans Care Concierge & Appointment Coordinator

US-Department-of-Veterans-Affair; MIDDLETOWN (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) within the Clinic Practice Management service to support multiple clinics and coordinate Veteran care.

The AMSA assists with scheduling, patient check-in, referrals, and information on VA programs, ensuring first-contact resolution and veteran-centered delivery. Applicants must meet basic education and English proficiency requirements; certification is not required, but strong communication and teamwork

Qualifications

• High school diploma or GED required.
• Experience communicating with diverse clinical staff is expected.
• Ability to schedule appointments and manage patient flow.
• Knowledge of VA scheduling guidelines preferred.

Responsibilities

• Answer phones and greet patients.
• Relay messages to staff and schedule appointments.
• Enter and verify patient demographics and insurance information.
• Coordinate transfers and referrals as needed.

Skills

Team collaboration

Scheduling

Communication

Medical terminology

Education

High School Diploma or GED

Job description

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) within the Clinic Practice Management service to support multiple clinics and coordinate Veteran care.

The AMSA assists with scheduling, patient check-in, referrals, and information on VA programs, ensuring first-contact resolution and veteran-centered delivery. Applicants must meet basic education and English proficiency requirements; certification is not required, but strong communication and teamwork