PACT Care Coordinator: Medical Support Assistant

US-Department-of-Veterans-Affair; Waco (TX); On-site; USD 48,000 - 60,000; Full time

Job summary

Central Texas Veterans Health Care System (CTVHCS) seeks an Advanced Medical Support Assistant (AMSA) to support Ambulatory Care within the PACT framework. This frontline position operates in a team-based care model, handling scheduling, data entry, and patient flow coordination).

The AMSA role requires basic education and English proficiency, with comprehensive VA training provided. The full-time position supports multiple clinics across the Central Texas area.

Qualifications

• High school diploma or GED or equivalent required.
• No prior experience required; on-the-job training provided.
• Proficiency in English (spoken and written) required.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consultations.
• Enter and update appointment no-show information and patient data.
• Monitor appointment requests from multiple electronic sources.
• Coordinate administrative tasks for transfers to other VA facilities or private hospitals.
• Determine appointment type based on patient eligibility and criteria.

Education

High school diploma or GED or state/province equivalent

No experience required

Job description

Central Texas Veterans Health Care System (CTVHCS) seeks an Advanced Medical Support Assistant (AMSA) to support Ambulatory Care within the PACT framework. This frontline position operates in a team-based care model, handling scheduling, data entry, and patient flow coordination).

The AMSA role requires basic education and English proficiency, with comprehensive VA training provided. The full-time position supports multiple clinics across the Central Texas area.