Clinic Scheduler & Patient Support Specialist

US-Department-of-Veterans-Affair; Palo Alto (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

US Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) in the Compensation and Pension section of Integrated Primary Care. The AMSA provides essential administrative and patient support, coordinating appointments, communicating with Veterans, managing patient information, and supporting clinic operations to ensure timely access to care.

Applicants pending educational or licensure requirements may be referred and tentatively selected, but may not be hired until

Qualifications

• High school diploma or GED, or equivalent/proficiency certificate as required.
• Experience coordinating and scheduling patient appointments in a clinical setting.
• Strong communication with Veterans and teamwork with clinical staff.

Responsibilities

• Coordinate and schedule patient appointments and consultations.
• Communicate with Veterans to relay information and collect required data.
• Manage patient demographics and insurance information at check-in.
• Support daily clinic operations to ensure timely access to care.

Skills

Scheduling appointments

Patient communication

Clerical support

Electronic health records

Education

High school diploma / GED

Job description

US Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) in the Compensation and Pension section of Integrated Primary Care. The AMSA provides essential administrative and patient support, coordinating appointments, communicating with Veterans, managing patient information, and supporting clinic operations to ensure timely access to care.

Applicants pending educational or licensure requirements may be referred and tentatively selected, but may not be hired until