Veteran Care Scheduler & Administrative Support

Akicita Federal, LLC

Dayton (OH)

On-site

USD 56,000 - 58,000

Full time

4 days ago

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Job summary

Akicita Federal is seeking an Advanced Medical Support Assistant (AMSA) to deliver administrative and patient support services for the Dayton VA Medical Center in Dayton, Ohio. You will be part of the care team that helps veterans navigate their healthcare experience—scheduling, coordinating, and ensuring interactions reflect respect and efficiency.

Responsibilities include scheduling appointments, greeting and verifying patient information, managing clinic workflow, processing medical records

Qualifications

Experience in medical or healthcare administrative support or scheduling in a clinical environment.
Proficiency with electronic health record or medical scheduling software.
Strong verbal and written communication with patients and clinical staff.

Responsibilities

Schedule and coordinate patient appointments, referrals, and follow-up visits using VA systems.
Greet and verify veteran demographics and insurance information with accuracy.
Manage clinic workload and templates to optimize provider schedules and reduce wait times.
Process incoming correspondence and maintain accurate patient data in systems.
Communicate with veterans, families, and staff to resolve conflicts and relay care instructions.
Route referrals, track consults, and follow up on pending orders.
Adhere to VA privacy and security policies for sensitive health information.