Advanced Medical Support & Care Coordination Specialist

Veterans Health Administration; Indianapolis (IN); On-site; USD 41,000 - 54,000; Full time

Job summary

The Veterans Health Administration is seeking an Advanced Medical Support Assistant (A/MSA) for the Call Center. The A/MSA provides a range of technical support duties that facilitate the work of physicians, physician assistants, nurses, and other staff who deliver direct patient care.

This role emphasizes coordinating care access, managing patient information, and supporting interdisciplinary teams to improve patient flow and service quality.

Qualifications

• High school diploma or GED or equivalent.
• One year of creditable experience at GS-5 or higher.

Responsibilities

• Provide technical support to clinicians and staff to facilitate patient care.
• Coordinate scheduling and patient access across care teams.

Skills

Scheduling coordination

Patient access

Medical terminology

Communication skills

Education

High school diploma or GED or equivalent

Job description

The Veterans Health Administration is seeking an Advanced Medical Support Assistant (A/MSA) for the Call Center. The A/MSA provides a range of technical support duties that facilitate the work of physicians, physician assistants, nurses, and other staff who deliver direct patient care.

This role emphasizes coordinating care access, managing patient information, and supporting interdisciplinary teams to improve patient flow and service quality.