Vet Client Services Coordinator

Banfield Pet Hospital; Woodbridge (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan 401(k)

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

Continuing Education Allowance

Back-Up Care

Fertility Support

Wellness Programs

Discounts on Pet Care

Job summary

Banfield Pet Hospital in Woodbridge, VA seeks a Client Service Coordinator to drive client and pet flow, support veterinary teams, and promote wellness plan services. You will greet clients, coordinate appointments, educate on preventive care, and help with records and billing in a friendly, efficient environment.

The role emphasizes exceptional customer service, teamwork, and strong communication to ensure a positive client experience and hospital productivity.

Qualifications

• Fluent English communication, both written and verbal.
• Ability to multi-task in a fast-paced veterinary setting.
• Strong client service and team coordination skills.

Responsibilities

• Drive patient and client flow through the hospital to maximize productivity.
• Educate clients on wellness plans and services offered.
• Assist with scheduling, invoicing and documentation.
• Promote services, prepare documentation, and ensure a welcoming environment.
• Support opening and closing procedures and hospital finances.
• Perform other duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in Woodbridge, VA seeks a Client Service Coordinator to drive client and pet flow, support veterinary teams, and promote wellness plan services. You will greet clients, coordinate appointments, educate on preventive care, and help with records and billing in a friendly, efficient environment.

The role emphasizes exceptional customer service, teamwork, and strong communication to ensure a positive client experience and hospital productivity.