Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Sterling (VA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSAs

HSA

Parental Leave

Continuing Education Allowance

Backup Care & Family Support

Fertility Support

Digital Exercise Therapy

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital in Sterling, VA is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize team productivity, and ensure welcoming, efficient care that encourages visits and referrals.

You will educate clients on wellness plans, manage client documentation and invoices, assist with prescriptions and scheduling, and maintain accurate financial procedures while delivering outstanding service.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Job description

Banfield Pet Hospital in Sterling, VA is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize team productivity, and ensure welcoming, efficient care that encourages visits and referrals.

You will educate clients on wellness plans, manage client documentation and invoices, assist with prescriptions and scheduling, and maintain accurate financial procedures while delivering outstanding service.