Pet Care Client Services Coordinator

Banfield Pet Hospital; West Falls Church (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth

Student Debt Relief Program

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

Flexible Spending Accounts

Health Savings Account

Parental Leave

Continuing Education Allowance

Pet Care Discounts

Job summary

Banfield Pet Hospital in West Falls Church, VA is seeking a Client Service Coordinator to drive client and pet flow through the hospital and support the veterinary team. You will welcome clients, help with registration, educate on wellness plans, and schedule appointments with a focus on friendly, efficient service.

The role requires excellent communication, the ability to multi-task, and a commitment to high-quality client care in a fast-paced environment.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year of related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Time Management

Multi-tasking

Organizational Skills

Problem Solving

English Proficiency

Computer Skills

Education

High School Diploma

Customer Service Experience

Job description

Banfield Pet Hospital in West Falls Church, VA is seeking a Client Service Coordinator to drive client and pet flow through the hospital and support the veterinary team. You will welcome clients, help with registration, educate on wellness plans, and schedule appointments with a focus on friendly, efficient service.

The role requires excellent communication, the ability to multi-task, and a commitment to high-quality client care in a fast-paced environment.