Vehicle Technology Specialist - Elevate Customer Experience

Hoffman Auto Group; Waterbury (CT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

None

Job summary

Hoffman Auto Group in Waterbury, CT seeks a customer-focused sales support role to assist the Brand Specialists and Sales department. You will help customers understand vehicle technology and ensure an industry-leading experience.

The role emphasizes effective communication, product knowledge, and collaboration with dealership teams to deliver a seamless buying process and excellent after-purchase support.

Qualifications

• High School Diploma required or equivalent.
• 1-2 years’ sales experience preferred.
• Customer-centric mindset with adaptability.
• Strong communication skills and teamwork.

Responsibilities

• Provide product information across the sales process, including features and delivery.
• Greet customers and introduce BMW Genius services in sales and service areas.
• Explain complex vehicle features based on customer needs.
• Utilize apps and web systems to facilitate sales and enhance satisfaction.
• Explain vehicle features in both sales and service contexts.
• Maintain communication with dealership sales staff on appointments and deliveries.
• Maintain product knowledge and understand competitors' features and benefits.
• Keep clients and staff informed about new products and benefits.
• Follow Hoffman Auto Group policies and privacy guidelines.
• Ensure regular attendance and perform miscellaneous duties as directed.

Skills

Communication

Customer service

Adaptability

Technology advocacy

Education

High School Diploma

Job description

Hoffman Auto Group in Waterbury, CT seeks a customer-focused sales support role to assist the Brand Specialists and Sales department. You will help customers understand vehicle technology and ensure an industry-leading experience.

The role emphasizes effective communication, product knowledge, and collaboration with dealership teams to deliver a seamless buying process and excellent after-purchase support.