Vehicle Technology & Features Specialist

Hendrick Automotive Group; Pleasanton (CA); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Hendrick Automotive Group is seeking a customer-facing Auto Product Specialist at East Bay BMW in Pleasanton, CA. You will greet customers, identify their vehicle needs, and demonstrate features and technology to illustrate options and specifications.

The role includes guiding customers through test drives, equipment discussions, and ensuring accurate timekeeping. Ideal candidates have prior sales or customer service experience and strong technology skills.

Qualifications

• Previous sales and/or customer service experience desired.
• Advanced technology skills.

Responsibilities

• Greets customer and determines make, type, and quality of vehicle desired.
• Educates customer on current product line options and basic product specifications.
• Provide product information (brochures) for customers when requested.
• Demonstrate vehicle features and technology features to customer.
• Educate customer on optional equipment available for purchase.
• Answers questions about the vehicle, technology, and features.
• Conducts test drives.
• Conducts facility tours (service, parts).
• Conduct training classes for current customers on technology.
• Provides assistance to customers as needed.
• Works closely with salesperson; supports sales team as needed.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.

Skills

Customer service

Communication

Tech familiarity

Education

High School Diploma

GED

Job description

Hendrick Automotive Group is seeking a customer-facing Auto Product Specialist at East Bay BMW in Pleasanton, CA. You will greet customers, identify their vehicle needs, and demonstrate features and technology to illustrate options and specifications.

The role includes guiding customers through test drives, equipment discussions, and ensuring accurate timekeeping. Ideal candidates have prior sales or customer service experience and strong technology skills.