Vehicle Service Advisor - Customer-Focused Scheduling

Pegasus CDJR; Ennis (TX); Ibrido; USD 38.000 - 58.000; Tempo pieno

Descrizione del lavoro

Pegasus CDJR in Ennis, TX is seeking a Service Advisor to greet customers, listen to vehicle concerns, and gather information for technicians. You will clearly explain repair needs and costs, document details, and keep the flow of the service bay moving.

You will schedule appointments, provide accurate maintenance recommendations, follow up on repairs, and look for upsell opportunities while respecting the customer's budget.

Competenze

• Customer service skills to build rapport and deliver exceptional service.
• Automotive knowledge of repair and maintenance processes.
• Strong organizational skills to manage multiple tasks and schedule.
• Technical proficiency with service software and basic computer use.

Mansioni

• Customer interaction: Greet customers and gather information about vehicle issues.
• Documentation: Record customer information and vehicle issues for technicians.
• Service recommendations: Advise on maintenance and repairs with cost clarity.
• Scheduling: Manage the service schedule and appointments.
• Follow-up: Update customers on status and cost changes.
• Sales: Upsell additional services and products while respecting budget.

Conoscenze

Customer service

Automotive knowledge

Organizational skills

Technical proficiency

Descrizione del lavoro

Pegasus CDJR in Ennis, TX is seeking a Service Advisor to greet customers, listen to vehicle concerns, and gather information for technicians. You will clearly explain repair needs and costs, document details, and keep the flow of the service bay moving.

You will schedule appointments, provide accurate maintenance recommendations, follow up on repairs, and look for upsell opportunities while respecting the customer's budget.